Once you get the listing, you need to create a Story (or tour) to get all of that great marketing content: We have lots of options for various packages – you can use our quick selector to order a package, such as a Photo Tour, a FloorPlan Tour or a 3D Walkthrough Tour, or you can mix and match, in case you have a floor plan file (or your own photos) and you want to save some money. Just click to select, click again to unselect. Once you select a service provider, you will see other options they can provide as well, such as drone photos and video. View the Video on How to Place an Order

A few notes – these always come up so please read.

1. Pricing of Services. We bill based on the MEASURED square footage for most package options. Your initial estimate is based on the public (tax) record square footage, but this may differ from the actual measured area. Anything measured is included in measured area and when you place an order you have the option to add in the basement or garage in what is measured and shown on the floor plan. These areas are excluded by default, which means they will NOT show on the floor plan unless you change to Include and put a sq ft estimate. For garages, each garage bay is around 220 sq ft. A basement should generally be the same size as the floor above it. We think this is the most fair way to price, because larger homes take more time, both onsite and with our production team.

2. Billing. We bill once the work is done and we produce the tour, but we do need a valid credit card on file when you initially place an order as we need to ensure we can charge for the services and avoid any delay in providing you the package ordered. Once we produce the tour, typically within 1 to 2 business days after the appointment, you will get an email with links to the tour and ways to download the photos and more. This is when we charge the card based on the size of the property, which if the job includes a floor plan, typically is based on the measured area. Again, measured area likely will differ from the public record square footage number, because of garages, basements and other areas are not typically part of the public record number (referred to as the GLA or gross living area), but are included in the floor plan created as measured area.

3. Credit Card charge. The credit card statement may show the charge detail as FLOORPLANVT and some additional identifier like Virtual Tour xxxx* provider name – where xxxx is your tour or order ID and the *provider name is the local market service provider in charge of your market.

With payment you also get the right to use the photos for your business purposes, pursuant to our terms of service.

4. Need an invoice? Each Story has a summary of the charges made to your card. Go to Stories and you can see the invoice for a specific listing under the Order details button on the far right under actions. If you need a summary of all charges for a time period, go to Profile (top right) and there is a menu option to View Invoices.

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