We have become aware of an issue with using the upload tool for photos that is specific to users who have an Apple computer and are using the Safari browser. It appears that Safari is not letting the Java application install, which then freezes the browser window. It appears to only impact Apple users – Safari on a PC works….go figure.
We have reported this error both the Apple and the developer of the upload tool. In the meantime, if you have Firefox on your computer, use it. Firefox is another browser, and is #2 in popularity (#1 being Internet Explorer by Microsoft). The uploader works fine on an Apple computer using Firefox. You can download Firefox for free at www.firefox.com.
We apologize for any inconvenience.
