We pride ourselves on providing great customer service, and I just love this letter we got from one of our customers singing praises for Tammy Rutledge, our customer care team manager, as well as the other folks on the care team. We don’t shy away from providing support. We would love your comments so please put yours on this post, good or bad!
Here are our various support tools.
- Call: 866-810-3816, option 3 during normal business hours, M-F. We added a callback feature so if one of our folks is busy on the phone, you can keep your place in line and we will call you back, so you can go about your business without having to listen to hold music.
- Email/Support Ticket – Click here
- Knowledge Base – Click here. Lots of articles and we are adding more videos, so start here as many questions are probably answered already
- Chat – we have both Betty (named after Kris Cone’s grandma, who had a knack for talking to anyone), our Support Bot on most pages on our main website that can answer some of your frequently asked questions, or we have live chat on our Contact page.
If we are not meeting your expectations we would love to hear from you as well. Each tour has a satisfaction survey link or you can always send us an email and if you want it to go to me, Kris Cone, just put that in your comments and someone will direct it my way.
Thank you Carol Dorey and Team for taking the time to write this great letter – in the day of electronic communication, this was actually a really special note!