Appointment Dates in Manage Tours

Now your confirmed appointment date and time will show up under Tour Status on the Manage Tours page.  In the past, it was only sent via email, and often, people could not find it.  When you place an order, your provider will call you to confirm a time and date.  If you have a specific time in mind when you place an order, you can add that time by selecting Other and then entering in the exact time for that day.  

This goes to the service provider as part of their work order, so they know exactly when you want the appointment.  This is not a Confirmed Time until the service provider contacts you to confirm your desired time.  Note, we also fixed a bug that did not display the time right on the work order, so we apologize for any past miscommunications as this was recently discovered!

When you and your service provider agree on the exact time and date, the service provider puts that info into our system and it now shows up on the Manage Tours page under Tour Status.If you have a change to the time, it is best to just forward the confirmation email back to support@floorplanonline.com and we can coordinate changes with the service provider.  Just provide your new desired time and date and reason for change.  Note, changes need to be made outside of 24 hrs of the confirmed appointment to avoid any change fees.  At times there may be different things to juggle around and just changing it in the system can be problematic so please reach out to care for changes. .