FloorPlanOnline® is committed to protecting the privacy of the users of its services and this Web Site. When you register for FloorPlanOnline®’s services, the information you provide to us is used only to provide the services for which you have registered and to deliver email notifications to you (or people you designate as your recipients). Our data collection policies with regard to current and future services allow you to choose how much information you provide to us, and to control how we use that information. Read below to find out more.

Our Commitment to you
FloorPlanOnline® is committed to making your FloorPlanOnline® experience satisfying and safe. Our data collection policies allow you to choose how much information you provide to us, subject to a minimum amount of data in order for us to properly deliver our services to you, and what FloorPlanOnline® does with the information you supply. FloorPlanOnline® will keep your information within the FloorPlanOnline® service, which may include the vendors that assist us in providing such service. Please note that FloorPlanOnline® uses email almost exclusively to communicate with you about the order process. If you order our products, we still need to send you emails for the orders as part of the approval and acceptance process. FloorPlanOnline® collects information online to allow you to use our services. Depending on the service you are accessing, you could be asked at various times to provide information such as your name, email address, street address, contact phone number or other information related to the floor plan services. On other occasions such as when we require payment for FloorPlanOnline® Services, you may be asked for your credit card number to conclude the transaction. As discussed below, information provided by you in connection with payment for the FloorPlanOnline® Services will be collected by, and subject to, the Privacy Policy of, Intuit/Verisign our ecommerce vendor. Intuit/Verisigns privacy policy can be accessed by clicking here. Information collected online is often defined as being either anonymous or personally identifiable:

Anonymous Information refers to information that cannot be tied back to a specific individual. Generally, Anonymous Information may be gathered by tracking use of our web site. For instance, we may know that thousands of people have visited this FloorPlanOnline® Privacy Policy webpage, but we do not necessarily know their names, where they live, or their date of birth. What we collect from transactions such as these constitutes anonymous information. Some of the individuals who access our services do not sign-up for an account and, therefore, those individuals are anonymous to us, and the only data we collect about them is anonymous information.

Personally Identifiable Information refers to information that we have collected from you and that tells us specifically who you are, such as your name or email address. In many cases we need this information to provide the personalized or enhanced service that you have requested. We hope that, like many of our customers, you will find it beneficial to provide Personally Identifiable Information to FloorPlanOnline® so that we may provide valuable services to you.

Scope of this Privacy Policy; Outside Links
This Privacy Policy only applies to our web site and our services. The web site may also contain links to sites operated and maintained by third parties over which we have absolutely not control. These may include sites of third-party advertisers or Service Providers. Please be aware that these sites may collect information about you and operate according to their own privacy practices that may differ from this Privacy Policy. For example, third-party web sites serving ads on our web site may use cookies or request personally identifiable information from you. Remember, that once youre outside this site or click on a third-party advertiser, any information you submit is outside of our control.

What Personally Identifiable Information of yours is collected by FloorPlanOnline®
When you register for FloorPlanOnline® online services, the information you submit to us is used to provide the service for which you have registered. Depending on the services you have chosen to use, some or all of your Personally Identifiable Information may be used by FloorPlanOnline® to provide such services, including through our vendors who help us provide those services. With your prior consent, certain Personally Identifiable Information may be shared with other parties. If your information is shared or used outside the services you requested, you will be notified and given the opportunity to consent to that use of your information. When registering for FloorPlanOnline® Services, you provide FloorPlanOnline® with your email address and other Personally Identifiable Information. We will use this Personally Identifiable Information to deliver services such as the floor plan rendering services and interactive floor plan service. We may also send you information about other services if you have opted in to receiving such notifications.

FloorPlanOnline® Cookies
A cookie is a small text file that is stored by your browser that contains information related to a web site. Each web site you visit may store a cookie on your computer that contains information assigned by that web site. You are always free to decline cookies if your browser permits. Each such cookie can only be read by the web site that created the cookie. FloorPlanOnline® uses cookies to enhance the delivery of services we provide you. We will use this cookie to keep track of your visit to FloorPlanOnline® so that we can deliver our services to you. This cookie will only contain information that you have consented to provide FloorPlanOnline®, and information generated by FloorPlanOnline® that is needed to provide our services. This cookie information is not shared with or used by any third party other than vendors that may assist us with the FloorPlanOnline® Services.

Information Distribution
If you are providing us Personally Identifiable Information, it will be used to deliver our services. We may use other companies or individuals to perform supporting functions for services you have ordered from FloorPlanOnline®. These Service Providers will not be permitted to use the Personally Identifiable Information collected from you for any purpose other than performing the support functions for FloorPlanOnline® (or such other additional services for which you opt-in). For example, we use Intuit/VeriSign to provide us with ecommerce billing functionality. In addition, we use third-party contractors in connection with the FloorPlanOnline® Full Service option. Such vendors only will use your Personally Identifiable Information to provide the services requested by you. Except to provide services requested by you, FloorPlanOnline® will not share your Personally Identifiable information with third parties without your consent unless we believe that such action is necessary to comply with the legal process or to enforce or defend the Terms of Use in connection with our services. Nor will we rent or sell your Personally Identifiable information to third parties without your permission. FloorPlanOnline® may use Anonymous Information so that we can understand how to make this web site and our services more convenient and useful to our customers. This information may also be shared, in aggregate form, with our current and potential advertisers, Service Providers, partners, affiliates, investors and marketing allies.

EMAIL: What choices are available to you regarding collection, use, and distribution of the information
FloorPlanOnline® offers you the ability to control the email communications we make to you. It is our intention to give you as much control over our relationship as possible. Registering for a FloorPlanOnline® service requires that you consent to receive emails about that service from FloorPlanOnline®. However, FloorPlanOnline® gives you the opportunity to unsubscribe to general email communication from us – clear directions for doing so will appear in the email messages we send to you. However, even if you opt-out from receiving general email communication from us, FloorPlanOnline® reserves the right to send a one-time registration confirmation email, service alert messages and other information concerning the customers account or services ordered (including service changes or issues with the Terms of Use). At times, FloorPlanOnline® may enter into co-marketing arrangements with other companies, and if so, an opt-in or opt out question may be present to allow email contact from these companies as well. Prior to opting in to allow us to share your email information with any such company, you should read their privacy policy and terms of use, if applicable, to make sure you are comfortable dealing with that company. As discussed above, FloorPlanOnline® is not responsible for the use of your information by any such third party.

What kind of security procedures are in place to protect against the loss, misuse, or alteration of information under the company’s control
FloorPlanOnline® operates data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our customers. Any particularly sensitive information, such as a customer’s credit card number collected for a commerce transaction, is encrypted prior to transmission, and in the case of a credit card number, is not stored by FloorPlanOnline® unless you specifically instruct us to store the number. Unfortunately, no data transmission over the Internet or the storage of information on servers can be guaranteed to be 100% secure. While we strive to protect your Personally Identifiable Information, we cannot warrant or guarantee its complete security.

How you can correct any inaccuracies in the information
FloorPlanOnline® believes strongly in providing you with the ability to access and edit the personal information that you have provided to us. To update the information retained about you, please log-in to the Registered User section of the FloorPlanOnline® web site and update the information. Alternatively, you may send an email to us at care@floorplanonline.com and include the information that is incorrect along with the correct information. Or if you have other concerns about this Privacy Policy or our privacy practices in general, you may contact us at:

FloorPlanOnline.com
400 NW Gilman Blvd, #1782
Issaquah, WA 98027

Effective Date and Modifications
This Privacy Policy is effective as of the date first written above and may be updated and modified from time to time by us in our sole discretion. Your use of this web site and your agreement to our Terms of Use in connection with any services ordered by you signify your agreement to this Privacy Policy. If we choose to update or modify this Privacy Policy, such updated or modified policy shall become effective five (5) days after its posting on this web site. Accordingly, we encourage you to review this Privacy Policy and this website periodically in order to keep apprised of our current privacy practices. If you do not agree to any provision of this Privacy Policy, please do not use this web site or any of the FloorPlanOnline® Services.

We have created a series of short introductory video tours to help you get acquainted with our services, tools and your account, so just sit back and enjoy the videos.

You can also search our Knowledge Base for specific answers to your questions. Search the Knowledge Base. Most of your answers are probably there.

Click any video to view the topic:

Read some of our more detailed reviews here

Check out our Google Reviews here

In today’s environment, successful agents take advantage of every opportunity to place their client’s home in front of the greatest possible number of buyers.  Staying current with the latest technology is crucial to achieving that goal.  Most buyers today start their search online and Floorplan Online provides them with a great opportunity to experience what the home has to offer.  I will continue to find innovative ways to utilize this well designed product.  Keep up the good work!

– Marc Iafrate, MBA

Capital City Real Estate Group

Keller Williams Realty Raleigh, NC”

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I’d like to tell you how FloorPlanOnline has helped my real estate business and  career.

First of all, we know how important it is to promote a client’s home or property in the best light. I cannot think of a better way than to use Floor Plan Online. Your company has been an integral part of my listing presentations for years. Once a customer views and understands what I bring to the table using your product, they’re convinced that I am the RIGHT agent to market their home.

The ease of use, professional photographer, marketing materials and templates make my job much easier. I’ve been using the marketing templates as flyers and brochures since I signed on with FloorPlanOnline.

Your customer service is easy to work with and when additional  changes are requested, these changes are handled in a timely and professional manner.

I can’t thank you enough and I have recommended using Floor Plan on Line to Realtors and Brokers I know…

Much success in the future.

Regards,  -Rich Ferretti

Keller Williams

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I have been using FloorPlanOnline for many years and found their product excellent. My clients love to see their home “outshines” the rest on the web!

Regards,

LaRae Matteo, CRS –  Real Living

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VERY Impressed with this Service and Business Model

I have to say I have just gone through my first listing in my Real Estate Career.   In my prior career I worked for a large WW wellknown Vendor and I was a product manager for technology products.  I am so impressed with the toolset, quality of service the product and processes deliver and especially the customer service.   This has been the best value and service I have leveraged in my Real Estate Career and I can not imagine not doing a listing without IT!!   Your team is doing a GRAND job and I had fabulous responses from Tree and Elena on the questions I submitted with immediate response time.   Thanks again.  Tami

Tami Garneau

www.fmrealty.com

Tami’s Tour: www.floorplanonline.com/58233

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I just wanted to thank you again for all of the great work that you do. I still can’t get over what a great service floorplan online represents to agents and sellers. I have had several great responses lately.

On the house in Woodbridge that you did the picture and floorplan for ~ I showed it to a couple that were so cute. When they showed up to look at the house, they already knew that their furniture would fit because they had sketched it out on the floorplan. It was great feedback to give the Sellers. Quite frankly it made me look good, but also made them feel confident in the agent that they had chosen and the marketing.

On the last listing you photographed for me in Lake Hills (http://www.seetheproperty.com/53480), the pictures were exceptionally good. It is a 46 year old house without updates and these pictures are amazing. In fact, it was the kids selling the house for their Mom and one brother wanted to up the price of the house based on the quality of the pictures. We actually did increase it from our initial price and still had multiple offers in less than 48 hours! With everyone virtually touring homes before ever setting foot into them these days ~ crisp, professional, well lit pictures are critical. Many Seller’s loose buyers because their pictures are so bad, they just can’t get excited about it. I know that without a doubt, the pictures that we had online for the Bellevue house had a huge impact in the amount of traffic that we had which resulted in the multiple offers.

Thanks so much for all that you do!
Nicole

Nicole Mangina
Windermere Real Estate
www.theninjamoms.com
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Dear FloorPlanOnline,
I am not a real estate agent, I am simply looking for a house online (I’m currently stationed overseas). I just had to tell you that in my opinion your product deserves 5 stars. Reviewing hundreds of listings the past few months has been challenging to say the least but whenever I come across a listing with your product attached – it’s always a more positive experience from a potential buyer’s point of view. Your product takes only a few seconds to download compared to your competitors. If I WERE an agent I’d use your product.

So good job FloorPlanOnline, I wish you continued success.
Deborah Alves

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Gerry,

I want to express my excitement and appreciation for the FloorPlanOnline program. This in my 25th year in real estate and this is one of the most exciting developments that I have seen.

I have very discerning clients who were “blown away” with the program. It presents the subject property in such an elegant way. I can’t decide which part of your program that I like best. I must admit I find being able to click on the cameras in each room is awesome. I also love the way I can chose which music fits the slide show presentation.

I look forward to working with your company many times in the future.

Warm regards,
Diane Williams
Weichert, Realtors
President’s Club, PAR Excellence Club
Spring House, PA

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Chris,

The Matthews Team would like to thank you for very effective and professional service that you provide. We truly feel that FloorPlanOnline is a valuable service to our sellers at the listing presentation. It really helps us when we are able to back up what we promise to the sellers. Your company has been part of our success in growing our business and selling our listings. We feel that we get what we pay for and then some. FloorPlanOnline will always be part of our marketing.
Thanks Again,

Tom and Susan Matthews
Keller Williams Realty Partners Inc.
Overland Park, KS

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Hi FloorPlanOnline.

We are home owners and our agent Linda Cone of Reece & Nichols used you to create an Interactive FloorPlan Tour for our home. We have a contract on our house as of yesterday – LESS than 30 days from listing our house in a pretty tough real estate market. I am an FloorPlanOnline testimonial. The buyers LOVED the floor plan and called us on Tuesday to inquire about closing dates, etc BEFORE THEY EVEN set foot in the house. They came Tuesday pm and gave an offer that night. I am convinced the FloorPlanOnline Tour helped the buyers find our house, and make an offer, in a very quick fashion.

Now that we are buying a house in Washington, DC, I wish all properties had the FloorPlanOnline tour so my house hunting trips could be much more productive.

Sincerely

Satisfied Sellers

Kansas City, MO

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My listing, which had a website made by FloorPlanOnline, sold to an out-of-town couple. The husband saw the property, but his wife couldn’t make the trip. Because she could really “see” the house through the photos and floor plan, they bought the property. It was the only property, out of the 20 they saw, which had a floor plan, and the wife said it was the key feature in her decision-making.

Very best,

Louise Johnston

Prudential Fox and Roach

Philadelphia, PA

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I am on my 6th floor plan/virtual tour, and I have gotten 2 offers w/out the husband seeing the properties, but from seeing my floorplan tour. It is a great tool. I cannot say enough about it. Thank you for your service.

Sincerely,

Allison Capone

Century 21 Crown Homes

West Islip, NY

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If you ever need a testimonial, I would be happy to give one! I used your product and I’m not that computer literate. (of course I did it with your help) We sold our ranch in Texas with an ad in Texas Monthly that lead the reader to our web site produced through Floorplanonline. We are convinced that one picture in the magazine would not have been nearly as appealing or would not have resulted in such a quick sale had it not been for your product.

Ken & Joyce Wiesman

Homeowner

Fredericksburg, TX

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I can’t tell you how grateful I am that I found FloorPlanOnline. My clients are thrilled with your product. Until I found your company, I had given up on a professional tour. In the past, I have paid for a tour, and took it off the internet due to it showing my listing in a way that did not reflect the home in any way.

Whenever I have called FloorPlanOnline’s customer service with a question, the representative completed what I could have changed myself before I had finished my questions. Your customer service representatives should all be highly commended for their excellent and the highest quality customer service that they give so cheerfully.

I am so grateful that I have found a company that not only delivers an awesome display of my listings with so many options for me as a REALTOR. But, also includes an outstanding staff of customer service representatives.

Warmest regards,

Belinda Trimarchi, REALTOR

Downing-Frye Realty, Inc.

Naples, FL

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I have saved my tour on my PC with the short cut. This is great to use in my presentations. My listing sold to a local and I am sure that the FloorPlanOnline helped to convince this couple that they had made the right decision. She kept the MLS tour that I sent to her to show all of her friends since they will not be moving in until April, 2008.

Again thanks so very much for your help! I will continue to use FloorplanOnline.

Sincerely,

Dot Jones

Keller Williams Realty South Park

Charlotte, NC

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I am a new user of FloorPlanOnline and felt like I had to take a minute to tell you of my first experience with your company. My first communication was an email and I received a prompt response. My second communication was prompt and helpful. But as I was implementing my first tour, I was stunned by the kindness and helpful attitude of Tammy in your help department. I don’t know her last name, but her extension is #3. I am not great with the computer, but she helped me patiently every step of the way. So many times the words “customer service” mean nothing, but with Tammy it means perfection. Bravo for a company with such a terrific employee! I will use your product again and I hope I have the opportunity to work with Tammy again.

Pat Harsh

McGraw Realtors

Tulsa, OK

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Hi Anita, I just got to the computer after a long day. I went to the website for our home and I have to say that it is pretty impressive. The pictures are clear and they show off our house really well, I wish we had a floor plan like that when we moved into this house. I think the service FloorPlanOnline® provides is a long time coming. ”

Karen and Jerry Papalardo, buyers & sellers in Kansas City

Clients of Paul & Anita Skehen, Real Property Teams

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Hi….we are Ron and Linda Brown, Steve Westmark’s listing in Chaska, MN.

We were blown away with the floor plan and photos you did of our home. The entire format was professional, accurate and photographed beautifully

We both wish you good fortune and thank you for your contribution to the Westmark Team.

Ron and Linda Brown, sellers from Minnesota

Clients of Steve Westmark

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We loved the ease of relocating this time vs the past as a result of using the Internet and in particular, Interactive FloorPlan Tours. It helped us be more efficient in searching for homes and made our lives and the long distance home search so much easier. I wish all listings had Interactive FloorPlans!

Karen & Jim Carroll, Parkville, Missouri

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Our home was on the market for over a year with a previous agent and we decided to go with Real Property Teams after seeing their innovative marketing and the Interactive FloorPlan Tour feature. Our agent ended up selling the property and the buyer told our agent the reason they bought our house was because of the Interactive FloorPlan. That confirmed our decision to go with Real Property Teams!

Barbara & Patrick Cunningham, Weatherby Lake, Missouri

Client of Linda Cone, Real Property Teams of Kansas City

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When we saw a FloorPlanOnline® link we were excited, for the first time we were able to feel and see the layout of a home.

Ann & Jim Colgan, Lenexa Kansas.

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Gentlemen,

I’m afraid it’s just a matter of time before other Realtors figure out what an exceptional product you have in FloorPlanOnline. I have been complimented many times on the unique features of your virtual tours and more importantly have had sales that are the direct result of the visits that buyers have made to your floor plan tours. The support services you provide and the professional manner in which you execute the production is exemplary. I really don’t mind that other Realtors will be jumping on board; it’s a very competitive market we’re in and they need the most sophisticated weapons available to succeed. As you know here in LENNYLAND we’re always thinking out of the box and with your continued assistance we’ll continue to stay ahead of the crowd.

Len Iannuccilli Linda Ollari

Realtor, Sales Associate

RE/MAX Professionals

655 Main Street

East Greenwich, RI 02818

www.lennyland.com

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Thanks so much for your ongoing efforts to provide the latest and most beneficial information to our ever-changing industry.

I have recently introduced www.floorplanonline.com to my marketing plan, as a advantage to sellers that not all real estate professionals provide. My success has been phenomenal!! I average two listing appointments per week and now I am struggling find time for myself!! Every interview I have been on since the introduction of floorplanonline.com has become inventory! I am so impressed with this company! This service encompasses it all-walk-through tour, limitless photos, agent contact, professional and creative pictures, total agent control and of course…the floor plan itself. Ordering is so simple, response is great and I could not be happier!! In fact my entire listing presentation has been “totally renovated” so that the bulk of my time is spent illustrating this service! Clients are happy, homes are selling and checks are coming so I am happy too!!

Blake Nelson

ReMax First Realtors

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“I first learned about FloorPlanOnline® at the last RE/MAX Convention. When I saw what FPO does for sellers and buyers, I immediately made the decision to proceed. The winning combination of my RE/MAX team, the local FPO sales representative, the Service Provider and the technical support provided by FPO makes these products and services very impactful in my market. When I show prospective sellers the FPO product, they see how much more value my Team’s services bring to them and they are much more interested in becoming a part of something new and exciting. I see the FloorPlanOnline® continuing to be an integral part of my marketing program in the future. ”

Pat Hill

RE/MAX First REALTORS

www.pathillsells.com

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Gerry,

Just a brief note to thank you for getting me started. I believe that I am off and running, now. I can’t thank you enough for all of your help in introducing me to this fantastic new marketing tool. I am very impressed, and I am certain that the market place will eagerly accept the added information that I am now able to offer to ease their decision process.

Please know that Karl Babcock fits right in to the quality image that you have created in FloorPlanOnline®. I was more than pleased with his promptness and high level of professionalism. The package of photos and the floor plan the Karl produced overnight is flawless. It is so incredibly unique in today’s business environment to find promises met, it is overwhelming to find those same promises exceeded.

Please consider me a more than satisfied customer, I look forward to two more plans next week.

Best regards,

Ned Vaughan, Vaughan & Company

Middleboro, MA

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“I use a service called floorplanonline.com for virtual tours on my website. The people are wonderful to work with and I’ve been very pleased with their service. Also use them when I just want a floor plan. They send someone to measure the rooms & sketch a floor plan and then they send me a finished floor plan as a jpeg.”

Cheryl Grossman, Broker Associate

RE/MAX North Shore

www.LIagent.com

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The FloorPlanOnline® online product has had a tremendous impact to our business. We first started using it during the summer of 2004. Since then, we can attribute selling almost 50 percent of our listings as a direct result of the buyer or buyer agent seeing the Interactive FloorPlan on our website or the MLS. I have also gained clients and listings as a direct result of the innovative marketing the Interactive FloorPlan Tour provides our website strategy. In addition, I have sold properties because of the Interactive FloorPlan Tour – in one case, the buyer told me he would have never looked at the property (yet alone bought it, which he did!) had he not seen the Interactive FloorPlan Tour. Amazing Results!

Linda Cone, Reece and Nichols Real Estate

www.coneteam.com

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I first learned about FloorPlanOnline® at the NAR Convention in Orlando last November. When my 12 team mates and I saw what FPO does for sellers, buyers and agents, we immediately made the decision to proceed with the Premium Interactive FloorPlan360 product. FPO has an outstanding local sales representative and Service Provider who helps me extend the use of my existing staff for a very reasonable cost. And, when I show prospective sellers the FPO product, they see how much more value my Team’s services bring to them and the discussion about listing commission takes on a much different tone. We see the FPO program continuing to be an integral part of our marketing program in the future and it is one of those pieces that gives us our USP (Unique Selling Proposition)

Steve Westmark

The Westmark Team

www.stevewestmark.com

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FloorPlanOnline® gives me the edge over my competition. Without any hassle I can professionally showcase my listings to the World. The interactive, easy to use presentation provides my Buyers with all the information they require to help them shortlist the properties they want. I find it a very powerful marketing tool.Steve Caradoc-Davies

Principal, Homenet David Miller

Cape Town, South Africa

www.somersetwest-property.com

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As a mortgage banker, a main objective in my overall marketing plan is to create affinity and partnership with successful real estate agents. When I saw FloorPlanOnline® for the first time, I immediately thought of the power it could provide not only to my key agents, but also to my relationships with them.

The Eastside Home Team jumped at the chance to showcase a new premier property via FloorPlanOnline®, so I sponsored the turn-key full service option. Our final product was ready in a couple of days, in plenty of time to coincide with the launch of the open house(s).

I am very impressed by the results and the process was very smooth. I anticipate receiving very positive comments from the sellers and eventual buyers, as well as from other agents that are viewing our great team effort.

I look forward to delivering this value-added service to my partners into the future.

Greg White, MBA

Sr. Loan Officer