Please use this form to send us a question.

Thank you for your interest in FloorPlanOnline.

Please use the form below to send us an email, use the search from to browse our interactive Knowledge Base, or you can always call us at 866-810-3816, option 3.  Please have your order ID or MLS number handy, if you have one. Telephone Support M-F, 9 am to 7 PM EST.  Email support over the weekends & winter may have shorter hours.

We currently have the ability to create 360 WalkThroughs, powered by Matterport technology, in the below markets. If your market is not listed, shoot us an email so we can work an available provider in your area to procure a camera.  The more requests we have in a market, the easier it will be to get a provider to pay the thousands of dollars for the camera.  So we love office deals where the camera and service is provided to many agents.

Markets (as of October 2018):

• Austin, TX
• San Antonio, TX
• Chicago, IL
• Cleveland, OH (and surrounding areas with trip charge)
• Seattle, WA 
• Charlotte, NC
• Raleigh, NC
• Charleston, SC
• San Diego, CA
• part of Connecticut
• parts of New Jersey

Please send us an email with your market request.

Just select the Sign-Up button at the top of this page.  You will be placed into the registration page specific to your referring company. If you want to create a company account underneath your referring company , please first create a regular account and then contact us to convert it to a company account.

We have a robust order management system where you can create tours, draw floor plans for listings and edit the photo and video sequence, transitions and more.  You can even use our flyer creator to customize flyers that match your colors and branding.  Then upload the flyer to xpressdocs and have it printed right to your door.  You can see all of your tours in one account. Need a company account?  We can convert your account to a company account, which allows you a global view and admin presence for all accounts in your brokerage or company.  You can create sub accounts for agents and place and manage tours, all within one account.  Each agent gets their own account, branded with their photo, logo and contact info.  We can even set it to where the company pays for all services, or a hybrid method, where we bill the company for the base subscription fee, and agents pay for all upgrades.  Contact Sales to discuss options.

We have several options for paid accounts:

1. Upload a plan image you have and use as is for no additional fee as a Subscriber.
2. Use our drawing tool to draw the plan online. FREE for SDAR Subscribers! The tool allows you to upload a background image and trace over it.  This is a great self service option as you can save a lot of money if you get a marketing brochure, the top view of a Matterport scan or an appraiser’s sketch and do it yourself.
3. Upload a sketch or architectural plan, appraisers sketch or more and we can clean it up for you – just $30
4. Select FloorPlan Service and we will send someone out to the property to draw the floor plan for you!

Pricing varies by option.  See our Price Calculator in your account to calculate your estimate!

Full service pricing varies by the Package ordered, such as Photo Tour, FloorPlan Tour, or 360 WalkThrough Tour AND the size of the property.  You can use our price calculator to calculate a price of a tour package and see other available services. 

We provide a 30 day evaluation period for Subscription plans – you can create tours without a credit card.  If there are paid upgrades, like draw or clean up floor plans, you will need to add a card. If you become a subscriber, there is either the annual or monthly subscription fee.  This allows you to create unlimited tours and unlocks many more features than the Pay Per Tour account, including ability to draw floorplans and use plan images, free tour renewals, and exclusive discounts off of full services. We also have other ways to add floor plans:

• Draw FloorPlans – FREE.  Includes 3D views and renders and virtual staging tools
• FloorPlan Clean-up – upload your sketches, architectural plans or even appraiser sketches and we can clean it up to create a great marketing floor plan.  Pricing is $30 for up to 10,000 sq ft!
• FloorPlan Creation – we visit the property and create the floor plan for you, onsite! see the price calculator in your account for pricing for your area.
• Photography Services – see the price calculator in your account for pricing for your area.

Why add a floor plan?  First, it is the #2 content item requested by buyers, right behind photos.  If you were prequalifying homes, wouldn’t you want to know where the kids would sleep or the bathroom layouts?   Second, we will be launching a Homeowner tool called HomeDiary.com.  In the future, buyers will be able to claim a home via the tour and take over the cool content created to sell the home, including the floor plan!  Plus, YOU get free sponsorship on that user’s HomeDiary as a provider of the floor plan.  It is a great way to keep in touch with people for years to come, and is only available for paid accounts.