by Kris Cone | Jul 27, 2021 | Help & FAQ, Real Estate Info
Did you know you can change the music on the included slideshow video in just a few clicks? All you need to do is navigate to Manage Tours, then Edit Tour on the right, and go to the Edit Photos/Video tab. Once there, select the Settings icon and you will see a list of music. Select the dropdown and you can see genres and play a snippet of a song to get the right one for you and your listing. Save, then hit the Update Video button, and your video will be updated on the tour with a few minutes typically, and you can download it under Manage Tours if you want to post it to your own website or social media.
If you want to get really creative, check out our webinar on how to create an amazing slideshow video. It goes into detail on how to use the transitions, add your own video clips or use our text explainer slide feature to add explanations or even create custom call to action slides.
by Kris Cone | May 19, 2021 | Help & FAQ, Listing Tools, Real Estate Info, Technology
Check out the 5 minute overview on how to edit your video on demand.
Did you know that your slideshow video is completely editable, including the music, transitions, and what content shows? Plus you can add your own video clips or photos, and even add handy text explainer slides.
See our brief 5 minute overview video on how to edit your slideshow video and create a new version within minutes. No one else has such a powerful video tool, and it is all in your hands for fast and convenient edits!
Please let us know if you have feedback, comments or suggestions as it relates to the video tool, or anything else. Use our form to send your comments.
by Kris Cone | Mar 14, 2020 | Help & FAQ, Listing Tools
The US, and World, is currently going through unprecedented life events that really have not been seen since the 1918 flu pandemic. Schools are closing for weeks, businesses are shutting down and people are hunkering down at home. We also understand some sellers are leery of having people tour their home for sale.
Marketing of your listings does not need to stop. Leveraging virtual tools is a great way to minimize some of these fears, and frankly the online audience likely will never be greater. To help communicate the idea of leveraging virtual showings, we created a special web page around the ideal.
Check it out here. http://floorplanonline.com/virtual-showings/
You and your sellers have invested a lot of time and money into the marketing process. Leverage the FloorPlanOnline tour to showcase your listing 24/7. In certain markets we have Matterport cameras that can add on an immersive online experience so potential buyers can point and click their way through a listing. This provides complete transparency and it is the next best thing to being there. In fact, we have had people buy $1 million homes just by looking at our tour – a physical property visit was never made.
So we highly recommend adding Matterport to your tour. Just select the option when you place an order. If you already have a tour, we can revisit the property can create a 3D property scan, or in some cases where we created the initial floor plan with a Matterport camera, we can simply activate the Matterport scan on your tour. Please contact customer care to enable this feature.
by Kris Cone | Mar 22, 2019 | Help & FAQ, Testimonies
We pride ourselves on providing great customer service, and I just love this letter we got from one of our customers singing praises for Tammy Rutledge, our customer care team manager, as well as the other folks on the care team. We don’t shy away from providing support. We would love your comments so please put yours on this post, good or bad!
Here are our various support tools.
- Call: 866-810-3816, option 3 during normal business hours, M-F. We added a callback feature so if one of our folks is busy on the phone, you can keep your place in line and we will call you back, so you can go about your business without having to listen to hold music.
- Email/Support Ticket – Click here
- Knowledge Base – Click here. Lots of articles and we are adding more videos, so start here as many questions are probably answered already
- Chat – we have both Betty (named after Kris Cone’s grandma, who had a knack for talking to anyone), our Support Bot on most pages on our main website that can answer some of your frequently asked questions, or we have live chat on our Contact page.
If we are not meeting your expectations we would love to hear from you as well. Each tour has a satisfaction survey link or you can always send us an email and if you want it to go to me, Kris Cone, just put that in your comments and someone will direct it my way.
Thank you Carol Dorey and Team for taking the time to write this great letter – in the day of electronic communication, this was actually a really special note!
Cheers,
Kris Cone
CEO/Co-Founder
by Kris Cone | Feb 13, 2015 | Help & FAQ, Listing Tools
Do you have a corporate account and want to get all agents under one main account? No problem, we support corporate and sub account set ups. So, you can have all agents, all tours under one account (or a series of office accounts) to manage tours and content from one convenient place. We can also set it to bill the main account for all tours and charges. This is great if you want to do a corporate deal for our subscription program and pay for all agents. We could also invoice the company for subscription and charge the agents for individual tour upgrades, if desired. Minimums apply here, so please contact sales if you are interested in this option.
If you have accounts already, just contact care and we can convert an existing account to a corporate account and then move other accounts underneath it. This is something we need to do…you can’t do that part. Otherwise, just use the sign-up link and create a new corporate account, and then contact us and we can help finish the set up.
It really makes account administration a lot easier…so give it a try!
by Kris Cone | Jan 15, 2015 | Help & FAQ, Real Estate Info
We periodically get questions about how to hide the suggested videos you see at the end of a YouTube video. This happens if you embed the video into your own website, 
for example. It is an easy option to remove these suggested videos. By default, showing suggested videos is turned ON. To turn it off, do the following:
1. Select the Share icon below the main YouTube header (in the screen shot it is the street address of the property)
2. Select Embed.
3. Select Show More.
4. Below the Video Size option is a check box for Show suggested videos when the video finishes – Uncheck it.
5. Copy and paste the embed code (it starts with <iframe) which should include the option to not show those videos. Note you can change the size of the video viewer on your page using the dropdown box.
6. Go to your website and paste the embed code where you want it to show and save.
That is it!
The screen shot below shows you where to uncheck. Note, the difference in the embed code to show or not show those videos is just a few characters of text – Do not show includes ?rel=0….if rel=0, then the related videos will not be shown…so if you already have embedded videos you can add that in the right place as shown below in the iframe code examples..
No Videos: <iframe width=”640″ height=”480″ src=”//www.youtube.com/embed/bTTlJvGK9w0?rel=0” frameborder=”0″ allowfullscreen></iframe>
Show Videos: <iframe width=”640″ height=”480″ src=”//www.youtube.com/embed/bTTlJvGK9w0″ frameborder=”0″ allowfullscreen></iframe>
